▋1. 是否以一個品牌經營，還是兩家公司獨立運營？ 管理模式是統一管理還是分開管理？
▋4. 未來兩家公司運價（包括海運費、中轉費、Local Charge等）獨立，還是統一？未來的報價體系是怎樣的？
Q&A Regarding Acquisition of OOIL
▋1. Are we going to operate under one brand or separately as two companies? Are the two companies going to be managed under unified mode or independently?
▋Upon closing of the transaction, COSCO SHIPPING Holdings will hold the two liner companies simultaneously. The two liner companies will maintain existing operational models and management channels.
COSCO SHIPPING Lines and OOCL will continue operating independently under the dual-brand strategy and seeking for synergy. The sales and customer service systems will remain unchanged to ensure service consistency. Meanwhile, back office functions such as cost control will be optimized step by step to improve operational efficiency and level of services.
▋2. Will the existing trades lanes of OOCL continue to exist? Will there be any changes to the ports of calling, schedules and slots arrangement?
▋The service products of Ocean Alliance and the both liners have already been released before, and no changes will occur to the ports of calling, schedules and slots arrangement due to the transaction.
The two liner companies will continue to improve their respective networks and service products based on market conditions and customer requirements.
▋3. Will OOCL’s services be extended to all COSCO SHIPPING Lines’ existing services?
▋In accordance with customer needs, OOCL will consider deepening the cooperation with COSCO SHIPPING Lines to provide a wider variety of choices for customers. If you have any specific needs, please contact your sales representative.
▋4. Will the two companies have unified or separate tariff (e.g. ocean freight, arbitrary, local charges, etc.)? What will be the future quotation system?
▋Under the dual-brand strategy, the two companies will operate independently with independent marketing strategy/policy.
Based on adequate daily communications, both liners will make their own decisions on freight rates independently based on their own business strategy/policy and characteristics of their respective service products, and maintain their own pricing and approval systems respectively.
▋5. Will slots be allocated centrally or separately in the future?
▋The slot allocation model will remain unchanged in the future, implementing existing channels and processes. Both companies will be responsible for their own slot allocation, and will increase utilization through interchange mechanism to provide better slot guarantee to customers.
▋6. Will there be any changes to contracts already signed? Can they be used? Will there be any changes to the method of future contract signing?
▋Both liners will continue to honor all ongoing promises and contracts. All signed contracts will remain in force to ensure the continuity of customer service.
In the future, the two companies will face their customers with their own teams to carry out promotion and sales work with their respective products and services, sales channels and sales policies, and sign contracts with customers respectively.
▋7. Will there be any changes to operation procedures, modes and relevant policies? Will service standards be unified?
▋This transaction will not change existing operation procedures, modes, service standards and relevant policies of either liner company.
In order to improve operational efficiency and customer experience, and to lower operating costs, both liners will continue to optimize operation procedures for customer service enhancement.
▋8. Will sales and customer service teams from both liners be merged? Will there be any changes to booking and service windows?
▋All frontline customer-facing work teams of the two companies will remain unchanged.
The existing contact personnel and contact information for the customers of the two companies will remain unchanged. The sales, booking and customer service channels will remain unchanged.
▋9. Will OOCL’s bill of lading (B/L) be retained? Will there be any changes in layout, terms and issuing place of B/L?
▋Under the dual-brand strategy, the two companies will operate independently. OOCL will continue to issue B/Ls independently.
The layout, terms and issuing place of B/L of the two companies will remain unchanged.
▋10. Will the appearance of containers be unified? Will the yard /container resources be available for sharing? Will the two liners learn from each other regarding featured services?
▋The two companies will continue to use their own container fleets with no changes to the appearance.
The pick-up and use of containers will be easier for customers through measures including centralized procurement, interchanging use of containers, etc.
The container fleet of the two liners will become more abundant, and this will better safeguard customers’ use of container supply. The two liners will learn from each other regarding their featured services.
▋11.Will the two companies carry out independent accounting? Will the credit terms be unified?
▋The two companies will maintain independent accounting systems and adopt their own credit terms.
▋12. Will a switching of information systems be involved? Will there be changes in e-commerce services?
▋Due to the dual-brand strategy, no switching or consolidation of information systems will be involved. The two companies will continue to use their respective information systems.
There will be no changes to the booking system, EDI platform, the online booking website and e-commerce services, etc. With the development of digital technology, we will continue to improve our information systems to better serve our customers.
▋13. Will both companies use the agency companies under COSCO SHIPPING Lines ?
▋OOCL will not consider replacing shipping agencies for the time being. If there is any change in the future, we will inform the relevant parties immediately.