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首頁 > 物流資訊 > 公告 | 中遠海運關于收購OOIL的有關問答

公告 | 中遠海運關于收購OOIL的有關問答

2018-08-01 17:51:40 船公司 中遠海運

▋1. 是否以一個品牌經營,還是兩家公司獨立運營? 管理模式是統一管理還是分開管理?

▋交易完成后,中遠海控將同時控股管理中遠海運集運和東方海外兩家班輪公司。兩家班輪公司保持原有的運營模式和管理渠道不變。


“中遠海運集運”和“東方海外”兩個品牌將繼續獨立運營,協同發展。兩家公司面對客戶的銷售和客戶服務體系維持不變,確保客戶服務的延續性;成本控制等后臺職能將逐步優化,提高運營效率和服務水平。

 

▋2. OOCL現有航線是否會繼續存在?掛港、班期、艙位是否會有變化?

▋兩家公司所在的海洋聯盟及兩家公司的航線產品已于此前對外發布,掛港、班期、艙位等,并不因本次交易而發生變化。兩家公司將根據市場情況和客戶需求,不斷完善各自的航線網絡和服務產品。

 

▋3. OOCL的航線是否會擴大到所有中遠海運集運涉及的航線?

▋OOCL會根據客戶的需求,考慮與中遠海運集運加深合作,為客戶提供更廣泛的選擇。如果您有具體需求,請與您的銷售代表聯系。

 

▋4. 未來兩家公司運價(包括海運費、中轉費、Local Charge等)獨立,還是統一?未來的報價體系是怎樣的?

▋在雙品牌戰略下,兩家公司獨立運營,在市場策略上獨立運作。兩家公司在日常充分溝通交流的基礎上,將結合自身商業戰略和各自服務產品特點,獨立進行最終的定價決策,并維持各自的報價和運價審批體系。

 

▋5. 艙位如何進行分配,統一分配還是各自分配?

▋未來的艙位操作模式仍按兩家公司原有渠道和流程執行,不會出現變化。兩家公司將各自負責所經營航線的艙位分配工作,并通過建立艙位互換機制,提升可用艙位,為客戶提供更好的艙位保障。


公告 | 中遠海運關于收購OOIL的有關問答

▋6. 原來簽訂的合約是否會發生變化,是否可以沿用,未來簽約方式有否變化?

▋兩家公司將繼續履行現有承諾與合同,已簽訂的合約將繼續沿用,并確保客戶服務的延續性。未來兩家公司以各自的產品與服務、各自的銷售渠道、各自的銷售政策,由各自的銷售團隊面向客戶,開展推廣和銷售工作,各自與客戶簽署合約。

 

▋7. 操作流程、模式和有關政策是否會發生變化?服務標準是否會統一?

▋兩家公司的現有操作流程、模式、服務標準和相關政策,不因本次交易而發生變化。為提升運作效率和客戶體驗,降低運營成本,兩家公司將持續優化操作流程,不斷提高客戶服務水平。

 

▋8.  銷售和客服團隊會合并嗎?訂艙、服務窗口是否發生變化?

▋兩家班輪公司所有面對客戶的工作團隊都不會發生變化,客戶與兩家班輪公司原有的聯系人員、聯系方式保持不變,銷售、訂艙及客戶服務的渠道和方式不變。

 

▋9. OOCL的提單是否會保留?兩家公司的提單樣式、條款、簽單地點是否有變化?

▋在雙品牌戰略下,兩家公司獨立運營,OOCL繼續簽發OOCL的提單;兩家公司的提單樣式、條款、簽單地點等均不發生變化。

 

▋10. 箱子外觀是否會統一?場地/集裝箱資源是否實現共享混用?雙方的特色服務是否會相互借鑒?

▋兩家公司將繼續保有各自的箱隊,外觀不會做改變,并通過集中采購、集裝箱互用等措施,方便客戶提箱、用箱。兩家公司的箱隊資源將更為豐富,能更好地保障客戶用箱,雙方的特色服務將會互相借鑒。

 

▋11. 兩家公司財務是獨立核算嗎?賬期是否會統一?

▋兩家公司財務將保持獨立核算,采取各自獨立的信用期政策。

 

▋12. 是否涉及信息系統切換?電商服務是否會發生變化?

▋本次交易完成后,由于采取雙品牌運作模式,因此并不涉及信息系統的切換或合并,兩家公司繼續使用各自的信息系統。訂艙系統、EDI平臺、網上訂艙網址、電商服務等也不發生變化。隨著數字化技術發展,我們將不斷優化信息系統,提升客戶服務能力。

 

▋13. 船代都會用中遠海運集運下屬的船代公司嗎?

▋OOCL暫不考慮更換船代,未來如有變化,將第一時間通知各方。




Q&A Regarding Acquisition of OOIL 


▋1. Are we going to operate under one brand or separately as two companies? Are the two companies going to be managed under unified mode or independently?

▋Upon closing of the transaction, COSCO SHIPPING Holdings will hold the two liner companies simultaneously. The two liner companies will maintain existing operational models and management channels.


COSCO SHIPPING Lines and OOCL will continue operating independently under the dual-brand strategy and seeking for synergy. The sales and customer service systems will remain unchanged to ensure service consistency. Meanwhile, back office functions such as cost control will be optimized step by step to improve operational efficiency and level of services.

 

▋2. Will the existing trades lanes of OOCL continue to exist? Will there be any changes to the ports of calling, schedules and slots arrangement?

▋The service products of Ocean Alliance and the both liners have already been released before, and no changes will occur to the ports of calling, schedules and slots arrangement due to the transaction.


The two liner companies will continue to improve their respective networks and service products based on market conditions and customer requirements.

 

▋3. Will OOCL’s services be extended to all COSCO SHIPPING Lines’ existing services?

▋In accordance with customer needs, OOCL will consider deepening the cooperation with COSCO SHIPPING Lines to provide a wider variety of choices for customers.  If you have any specific needs, please contact your sales representative.

 

▋4. Will the two companies have unified or separate tariff (e.g. ocean freight, arbitrary, local charges, etc.)? What will be the future quotation system?

▋Under the dual-brand strategy, the two companies will operate independently with independent marketing strategy/policy.


Based on adequate daily communications, both liners will make their own decisions on freight rates independently based on their own business strategy/policy and characteristics of their respective service products, and maintain their own pricing and approval systems respectively.

 

▋5. Will slots be allocated centrally or separately in the future?

▋The slot allocation model will remain unchanged in the future, implementing existing channels and processes. Both companies will be responsible for their own slot allocation, and will increase utilization through interchange mechanism to provide better slot guarantee to customers.

 

公告 | 中遠海運關于收購OOIL的有關問答

▋6. Will there be any changes to contracts already signed? Can they be used? Will there be any changes to the method of future contract signing?

▋Both liners will continue to honor all ongoing promises and contracts. All signed contracts will remain in force to ensure the continuity of customer service.


In the future, the two companies will face their customers with their own teams to carry out promotion and sales work with their respective products and services, sales channels and sales policies, and sign contracts with customers respectively.

 

▋7. Will there be any changes to operation procedures, modes and relevant policies? Will service standards be unified?

▋This transaction will not change existing operation procedures, modes, service standards and relevant policies of either liner company.


In order to improve operational efficiency and customer experience, and to lower operating costs, both liners will continue to optimize operation procedures for customer service enhancement.

 

▋8. Will sales and customer service teams from both liners be merged? Will there be any changes to booking and service windows?

▋All frontline customer-facing work teams of the two companies will remain unchanged.


The existing contact personnel and contact information for the customers of the two companies will remain unchanged. The sales, booking and customer service channels will remain unchanged.

 

▋9. Will OOCL’s bill of lading (B/L) be retained? Will there be any changes in layout, terms and issuing place of B/L?

▋Under the dual-brand strategy, the two companies will operate independently. OOCL will continue to issue B/Ls independently.


The layout, terms and issuing place of B/L of the two companies will remain unchanged.

 

▋10. Will the appearance of containers be unified? Will the yard /container resources be available for sharing? Will the two liners learn from each other regarding featured services?

▋The two companies will continue to use their own container fleets with no changes to the appearance.


The pick-up and use of containers will be easier for customers through measures including centralized procurement, interchanging use of containers, etc.


The container fleet of the two liners will become more abundant, and this will better safeguard customers’ use of container supply. The two liners will learn from each other regarding their featured services.

 

▋11.Will the two companies carry out independent accounting? Will the credit terms be unified?

▋The two companies will maintain independent accounting systems and adopt their own credit terms.

 

▋12. Will a switching of information systems be involved? Will there be changes in e-commerce services?

▋Due to the dual-brand strategy, no switching or consolidation of information systems will be involved. The two companies will continue to use their respective information systems.


There will be no changes to the booking system, EDI platform, the online booking website and e-commerce services, etc. With the development of digital technology, we will continue to improve our information systems to better serve our customers.

 

▋13. Will both companies use the agency companies under COSCO SHIPPING Lines ?

▋OOCL will not consider replacing shipping agencies for the time being. If there is any change in the future, we will inform the relevant parties immediately.


來源:中遠海運集運
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